Refund policy

At Clean Nutra, we value our customers and aim to provide a clear and reliable shopping experience. This Return & Refund Policy explains how to request a return or refund for purchases made through our online store.

Return Eligibility

Customers may contact us within 30 days of delivery to request a return authorization.

To be eligible for a return, products should be unused, unopened, and in their original packaging, unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

Due to the nature of nutritional and personal-use products, certain opened or used items may not be eligible for return, except where required by applicable law or approved by our customer support team.

Proof of purchase or an order confirmation may be required to process a return.

How to Request a Return

To start a return request, email us at ChuySoto282@gmail.com with the following information:

  • Your order number

  • The item you wish to return

  • The reason for your request

  • Photos of the item, if it arrived damaged, defective, or incorrect

Please wait for our instructions before sending any product back. Returns sent without prior authorization may experience processing delays.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging when possible.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for processing. Your bank or payment provider may require additional time to post the funds.

Original shipping charges and return shipping costs may be non-refundable unless otherwise stated or required by applicable law.

Return Shipping

Customers may be responsible for return shipping costs for change-of-mind returns. If an item is confirmed to have arrived damaged, defective, or incorrect, please contact us for return instructions.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at ChuySoto282@gmail.com. We will try to accommodate your request before the order enters fulfillment or ships.

Once an order has shipped, cancellation may no longer be possible, and the return process may apply.

Contact Us

For questions about returns or refunds, contact:

Clean Nutra
Email: ChuySoto282@gmail.com

We will review each request in accordance with this policy and applicable consumer protection laws.